Privacy Policy

1. Information we collect

• Account & contact — name, email, phone, business name, and login credentials.
• Listing & rental — property details, photos, availability, bookings, applications, leases, messages, and maintenance requests.
• Payment — handled by Stripe; we receive limited confirmation data (status, last four digits), not full card numbers.
• Usage — basic log data such as IP address, device/browser, and pages visited, used to operate and secure the Service.

2. How we use information

To provide and improve the Service: create and manage accounts, publish listings, process bookings and rent, send transactional messages (email/SMS you've opted into), prevent fraud and abuse, and meet legal obligations.

3. When we share

• Between the parties to a rental — owners/agencies and their renters see the information needed to manage the booking or lease.
• Service providers — payment (Stripe), messaging (e.g., Twilio for SMS), email delivery, tenant screening providers, and listing-syndication sites you enable — only as needed to perform their function.
• Legal — when required by law or to protect rights and safety.

We do not sell your personal information or use it for third-party advertising.

4. Payments

Payments are processed by Stripe, a PCI-compliant processor. Your full card details are entered with Stripe and are not stored on Hemi's servers. Stripe's handling of your data is governed by its own privacy policy.

5. Cookies

We use a small number of cookies — primarily an essential session cookie that keeps you signed in. See our Cookie Policy and use Cookie settings to manage optional cookies.

6. Data retention

We keep information for as long as your account is active and as needed to provide the Service, resolve disputes, and meet legal, tax, and accounting requirements. You can request deletion as described below; some records may be retained where law requires.

7. Security

We use technical and organizational safeguards including encrypted transport (HTTPS), least-privilege database roles, and tenant isolation so one agency's data can't be read by another, and so the public booking site cannot read resident records. No system is perfectly secure, and we can't guarantee absolute security.

8. Your choices

You may access or update your account information in the portal, opt out of non-essential messages, and request access to or deletion of your personal information by contacting us. If you're a renter, certain requests may be directed to the owner or agency that controls your rental record.

9. Contact

Privacy questions or requests: privacy@hemirentals.com.